Terms & Conditions

Call Club is a platform that enables Users to connect with Companions through one-on-one chat, and audio or video calls, in exchange for wallet coins purchased within the Platform. Every such interaction is voluntary and initiated at the User's own discretion.

"Companion" means an individual onboarded onto the Platform to provide general conversational and emotional support to Users. Companions are independent individuals, are not employees, agents, or representatives of Call Club, and are not licensed medical or mental health professionals. Companions do not provide medical advice, diagnosis, therapy, or any prescription-related service.

You are free to choose whom You interact with on the Platform, subject always to Our Community Guidelines, which set out what is and is not permitted. By initiating a transaction to use any feature of the Platform, You agree that You are entering into a legally binding agreement with Us for the provision of that feature.

These Terms apply to all Users for the sake of transparency. Certain features may, however, be released on a phased or limited basis and may not be available to every User at every time. Where a feature is unavailable to You, the provisions of these Terms relating to that feature shall not apply to You until it becomes available.

Call Club is not designed or intended to respond to medical or psychological emergencies, including situations involving thoughts of self-harm or suicide, or symptoms of a severe clinical or psychotic condition. In such situations, in-person medical intervention is the appropriate course of action.

If You are experiencing a crisis of this nature, or believe You may pose a danger to Yourself or to others, We urge You to seek immediate assistance at the nearest hospital or emergency room, where You can be connected with a psychiatrist, counsellor, or other qualified professional in person, and to involve a family member or friend who can provide support.

You may use the Platform only if You are capable of forming a binding contract with Us, are at least 18 years of age, and are otherwise permitted to use the Platform under the laws applicable to You in India.

Registration. To access certain features, You must create an account and provide accurate, complete, and current information. You agree to promptly update such information as it changes.

Personal use only. Your account is personal to You, is linked to a single phone number, and may not be transferred, shared, or used by any other person. You are solely responsible for all activity conducted through Your account.

Credentials. You are responsible for keeping Your login credentials, OTPs, and payment details confidential. We shall not be liable for any loss arising from Your failure to safeguard them.

Duplicate or unauthorised accounts. We reserve the right to suspend, merge, restrict, or terminate any account that is duplicated, fraudulent, or created without proper authorisation.

Verification. We may verify Your identity and eligibility at any time, including by requesting further documentation, and may suspend or terminate Your access if the information You have provided is found to be false, inaccurate, or misleading.

Territorial scope. The Platform is intended for use within India. If You access it from outside India, You do so at Your own discretion and remain responsible for compliance with the laws applicable to You.

By using the Platform, You agree that You shall not:

• violate any applicable law, whether in India or elsewhere;
• circumvent any security measure, interfere with or overload Our systems, introduce malicious code, scrape data, send spam, or attempt unauthorised access;
• use bots, automated tools, or scripts to interact with the Platform;
• impersonate any person or provide false or misleading information;
• post, transmit, or share content that is illegal, harmful, obscene, defamatory, discriminatory, or that promotes hate speech, harassment, violence, or harm to minors; or
• infringe the intellectual property or other rights of Call Club or any third party.

You further agree to comply with Our Community Guidelines in all Your interactions on the Platform. A violation of these Terms or the Community Guidelines may result in the suspension, restriction, or termination of Your account. We reserve the right to remove any content that violates this Section. If You wish to appeal an action taken against Your account, You may write to Us at support@callclub.in.

We may disclose information about You to law enforcement or other authorities where required by law, or where We reasonably believe it necessary to respond to a valid legal request, protect the rights, property, or safety of Call Club, its Users, or the public, or prevent fraud or a security breach. While We take reasonable measures to maintain a safe platform, We are not responsible for the conduct of other Users, whether on or off the Platform.

You retain ownership of the content You create and share on the Platform. All other content, trademarks, logos, software, and design elements made available through the Platform are owned by Call Club or its licensors, and may not be copied, used, or distributed without Our prior written permission. Where third-party content or tools appear on the Platform, the rights in such material remain with the respective owner.

The Platform may contain links to, or integrate features provided by, third parties. Such third-party services are operated independently of Us, and We are not responsible for their content, accuracy, or practices. Your use of any third-party service is governed by that third party's own terms and policies.

Wallet coins ("Coins") are a virtual item made available on the Platform. Coins are not sold to You as a physical or tangible good. When You purchase or spend Coins, You receive a limited, revocable, non-transferable licence to access the corresponding feature of the Platform in accordance with these Terms.

Coins may be purchased using the payment methods We make available from time to time, which may include third-party payment gateways and/or app store billing systems. Purchases are processed by these third-party providers and are subject to their own terms, fees, and applicable currency conversion charges. We are not responsible for delays, failures, or errors caused by a payment provider.

The price of Coins, inclusive of applicable taxes unless stated otherwise, is displayed at the point of purchase. Once payment is successfully processed, Your account is credited with the corresponding Coins. All purchases are final and non-refundable to the maximum extent permitted by law.

Coins may be used only within the Platform to access permitted features, such as chat, audio calls, and video calls. Coins cannot be exchanged for cash or any item of value, cannot be transferred between accounts, and cannot be traded on or off the Platform. Coins do not constitute property and do not pass by inheritance or operation of law. Where Your account is suspended or terminated for breach of these Terms, any Coins remaining in Your account shall be forfeited without refund.

We may revoke Your eligibility to purchase Coins, cancel a transaction, or restrict a payment method where We believe it necessary to prevent fraud, comply with applicable law, or address suspicious activity, and may report such activity to the relevant authorities. The price of Coins and the rules governing their use may change from time to time; continued use of the Platform following such a change constitutes Your acceptance of it.

Call Club operates as an intermediary under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Platform facilitates connections between Users and Companions for general conversational and emotional support. We do not employ, control, or supervise Companions, and We do not Ourselves provide any medical, psychological, or therapeutic service.

We do not verify, endorse, or guarantee the accuracy, reliability, or suitability of any communication or content exchanged between Users and Companions. Our role is limited to enabling access to the Platform and maintaining its functionality; We do not initiate, control, or influence the interactions that take place on it. We nonetheless reserve the right to remove content, and to suspend, restrict, or terminate accounts, in accordance with these Terms, Our Community Guidelines, and applicable law.

We may suspend, restrict, or terminate Your access to the Platform, at Our sole discretion, where We reasonably believe that You have violated these Terms, Our Community Guidelines, or applicable law; engaged in fraud, misuse, or harmful activity; provided false or misleading information; or disrupted the Platform or another User's experience. Where reasonably possible, We shall notify You before taking such action; We reserve the right to act without notice where required by law or where the safety of another User is at risk.

You may delete Your account at any time by writing to support@callclub.in. Following deletion or termination, We may retain certain information for a limited period as required by law, to resolve disputes, or to prevent misuse, as further described in Our Privacy Policy.

The Platform and all features made available through it are provided on an "as is" and "as available" basis, without warranty of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that Your use of the Platform will be uninterrupted, timely, secure, or error-free.

The Platform is intended for use within India, and Your use of it is at Your own risk. As set out in Section 10, Call Club does not itself provide any medical, psychological, or therapeutic service; any such service, where offered by a Companion, is provided independently and not on Call Club's behalf.

To the fullest extent permitted by law, Call Club, its directors, officers, employees, affiliates, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, or data, arising out of or in connection with Your use of the Platform or any interaction with a Companion or other User. Where liability cannot be excluded under applicable law, Call Club's total aggregate liability to You shall not exceed the amount paid by You for the specific transaction giving rise to the claim, or INR 1,000, whichever is lower.

You agree to indemnify and hold Call Club, its affiliates, officers, directors, employees, and agents harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising out of Your access to or use of the Platform, any breach of these Terms by You, any violation by You of a third party's rights, or Your negligence or wilful misconduct. This obligation shall survive the termination of these Terms. We reserve the right to control the defence or settlement of any such claim, and You agree to cooperate with Us as reasonably required.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts at Kanpur, Uttar Pradesh.

For complaints regarding Your rights under these Terms or the Services provided to You, You may reach Us through any of the following channels. We will require the phone number linked to Your account to process a grievance.

• In-app reporting: report a profile or raise a complaint directly within the Call Club app.
• Email support: for app or account issues, write to support@callclub.in.