Privacy Policy

The categories of personal information collected from You depend on the manner in which You use the Platform, including whether You use it as a Seeker or a Companion. The table below sets out the categories of personal information collected by Us, and the purpose for which such information is collected and used.

In addition to the foregoing, We may process Your personal information in aggregated or de-identified form, such that it no longer identifies You individually, for the purpose of analysing usage trends and improving the Platform.

We do not make Your personal information publicly available, nor do We sell Your personal information to any third party. We may, however, disclose Your personal information in the following circumstances:

• To the other participant in a call or chat: such person shall be able to view Your name, profile photograph, and rating. Your phone number shall not be disclosed to such person unless You elect to share it directly during the course of the interaction.
• To Our service providers: including providers of cloud hosting, SMS/OTP verification, push notification delivery, payment processing, and analytics or crash-reporting services, each of whom is bound by confidentiality obligations and is permitted to process Your information solely on Our behalf and in accordance with Our instructions.
• For legal and safety purposes: where required to comply with applicable law, respond to a valid request from a governmental or regulatory authority, enforce Our Terms and Conditions, or investigate suspected fraud or a threat to the safety of any person.
• In connection with a business transaction: including a merger, acquisition, or sale of assets, in which event Your information may be transferred to the relevant successor entity. Where such transfer materially affects Your rights, We shall notify You as required by applicable law.
• Aggregated or de-identified information: which may be shared with partners for analytics or research purposes, provided that such information does not identify You.

Our website employs cookies and comparable technologies to maintain Your session, remember Your preferences, and analyse usage of the website. You may disable cookies through Your browser settings; however, certain features of the website may not function as intended if You do so.

We implement technical, administrative, and physical safeguards designed to protect Your personal information against unauthorised access, disclosure, alteration, or destruction, including encryption of data in transit and access controls restricting internal access on a need-to-know basis. Payment information is processed by payment gateway partners that maintain PCI-DSS compliance; We do not directly store Your complete payment card or bank account credentials.

Notwithstanding the foregoing, no method of transmission or storage is entirely secure, and We cannot guarantee absolute security. In the event We become aware of a breach affecting Your personal information, We shall notify You and the relevant regulatory authorities as required under applicable law.

We retain Your personal information for so long as Your account remains active, and thereafter for such additional period as may be required to comply with Our legal, tax, and financial record-keeping obligations. Upon deletion of Your account, We shall remove Your personal information from Our active systems; residual copies may persist in backup systems for a limited period before being purged in the ordinary course of Our backup cycle.

We are unable to remove content that another user may have independently retained, screenshotted, or shared outside the Platform prior to deletion, as such content falls outside Our control.

The Platform is intended solely for use by persons who are 18 years of age or older. We do not knowingly collect personal information from any person under the age of 18. Where We become aware that an account has been created by a minor, We shall terminate such account and delete the associated personal information.

Subject to applicable Indian data protection law, You are entitled to:

• request access to, and correction of, the personal information We hold about You;
• withdraw consent to processing that is based on Your consent, at any time, without affecting the lawfulness of processing carried out prior to such withdrawal;
• request deletion of Your account and associated data; and
• opt out of marketing communications, while continuing to receive service-related communications, including OTPs and call notifications, that are necessary for the operation of the Platform.

Requests may be submitted to support@callclub.in. We may require verification of Your identity before processing such a request. Where You withdraw consent necessary for the provision of a particular feature, We may be unable to continue providing that feature to You.

Certain of Our service providers may process personal information on servers located outside India. Where such transfer occurs, We require that such service providers maintain safeguards consistent with the protections described in this Policy.

We may amend this Policy from time to time to reflect changes to the Platform or applicable law. Where an amendment materially affects Your rights or Our use of Your personal information, We shall notify You through the Platform or by SMS prior to such amendment taking effect. We encourage You to review this Policy periodically.

Any complaint or grievance relating to Your personal information or this Policy may be addressed to Our Grievance Officer, whose particulars are set out below. We shall acknowledge such complaint within twenty-four (24) hours and endeavour to resolve it within fifteen (15) days, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

For general queries relating to the Platform, You may instead contact Our support team at support@callclub.in.